Frequently asked questions
The questions we’re asked most in evaluations — on privacy, data, permissions and hosting. Looking for how-to guidance instead? See the user manual.
Does Copilot Insights read our users' Copilot prompts or documents?
No. Copilot Insights reads activity metadata and inventory only — licence assignment, usage signals and the list of agents. The content of prompts, chats and files is never accessed or stored.
What data does Copilot Insights store about our users?
Only what your report needs: user-level licence and usage metadata (name, sign-in name, licence assignment and activity signals) captured in each scan, plus the accounts of people who sign in. Never prompt, chat or file content — and user names can be anonymised.
Can we host Copilot Insights inside our own Azure subscription?
Yes. Copilot Insights is a standard Azure application (App Service + Azure SQL), so on Enterprise and Partner plans it can be deployed entirely within your own Azure tenant — all data stays under your governance, in your subscription and region.
How does it connect to Microsoft 365, and can it change anything?
Through standard, read-only Microsoft Graph consent. Copilot Insights can only observe — it never writes to your tenant, so it cannot reassign licences, alter agents or change any setting.
What permissions does it need?
Read-only Microsoft Graph scopes for licence and usage reporting, plus directory read to inventory Copilot Studio agents. No write permissions, ever — and you can revoke access from Microsoft Entra at any time.
Is our data isolated from other customers?
Yes. Every query is scoped to a single tenant, so one customer's data is never visible to another. Self-hosting isolates it entirely within your own subscription.
Can we try it on our own tenant before buying?
Yes. The Free plan runs one full, read-only ROI scan on your real Microsoft 365 tenant — no card required — so you see the value on your own data first.
Can we delete our data whenever we want?
Yes. You can delete your organisation and all its scan data at any time, and disconnecting revokes Copilot Insights's access to your tenant immediately.
Still have a question?
Run a free, read-only scan on your own tenant, or talk to our team.